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Our Store Policies

Things You Need to Know

We founded Jus' By Request with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Privacy Policy

Your data collected in the request form is secure with us.We assure you that your information is collected only for the purpose to serve you.Our policy prohibits sharing, re-distributing or selling personal information collected by forms.In case change in privacy policies, user will be informed via emails. Additionally, users must be informed if their information is used for any purpose other than for which consent was given.

Terms of Service

We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services, platforms, and integrations subject to this Agreement and the following restrictions in particular.

  1. Don’t Use Our Services to Break the Law: 

You agree that you will not violate any laws in connection with your use of the Services. This includes any local, state, federal, and international laws that may apply to you or Jusbyrequest.

2. Follow Brand Guidelines:

The name “Jusbyrequest”, our iconography, phrases, logos, and designs that we use in connection with the Products or Services we provide are trademarks, service marks, or trade dress of Jusbyrequest in the US, Canada, and caribbean, that are used for proprietary purposes at our sole discretion.  

3. Share Your Ideas:

We love your suggestions and ideas! They can help us improve your experience and our Services. Any unsolicited ideas or other materials you submit to Jusbyrequest are considered non-confidential and nonproprietary to you. By submitting those ideas and materials to us, you grant us a non-exclusive, worldwide, royalty-free, non-revocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you at any time.

4. Digital Items: 

Digital items (like images and other design assets) and texts created in connection with the Products and/or Services we offer and their intellectual property rights belong exclusively to Jusbyrequest.Digital items and any results may only be used in connection with the advertising, promoting, offering and sale of ’s Products and may not be used for other purposes.

Shipping Policy

Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. If you are unable to make changes contact us we will do our best on a case-by-case basis. 

The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Jusbyrequest will not make any refunds and will not resend the Product.


We deliver across Canada, USA and caribbean. You shall cover delivery costs. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Products, and additional charges may be added to the order for remote or difficult to access locations that require special attention. Flat rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.

Average time for delivery may be shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order can be subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make Product delivery as simple as possible.

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Store Policies: Store Policies
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